Refund Policy

1. General principles

Refunds are made by the UNPAM TRIP team after a request has been reviewed. This policy describes common situations. The refunded amount may be reduced by costs already incurred or that cannot be recovered, and you'll be told before the money is returned.

The site currently runs in Sandbox mode, a test environment with no real money. While this mode is active, refunds are simulated and involve no real funds.

2. Situations eligible for a refund

• The trip is cancelled by UNPAM TRIP and you choose a refund rather than rescheduling.
• A duplicate payment for the same booking.
• A payment arrives after the booking has expired and seats are no longer available, so the booking can't be reactivated. The system marks this payment as Refund Needed.
• The amount received differs from the bill, so the transaction can't be matched to a booking.

3. Cancellation by travelers

A cancellation by a traveler is requested by contacting our team with the booking code. Approval, deductions, and the refunded amount are decided after the request is reviewed, considering when it was made and costs already incurred in booking third-party services. We do not promise a full refund for cancellations by travelers.

4. Unpaid bookings

Unpaid bookings carry no charge. If you decide not to go, simply don't pay; the booking expires automatically after 12 hours and the seats are released.

5. How to request

• Contact us at [email protected] or the WhatsApp number listed in the contact section.
• State your booking code, the booker's name, and the reason for your request.
• Our team checks the payment status directly with the payment provider and informs you of the result.

6. Process and timing

Once a request is approved, an admin records the refund and changes the payment status to Refunded, after which the booking is cancelled and the seats restored. Funds are returned through whatever means the payment provider and the bank or e-wallet used can support. How long the money takes to reach your account depends on those institutions, so we can't promise an exact time.

7. What is not refunded

• Service or admin fees already charged by the payment provider, unless the error was on our side.
• Travelers who don't show up at the meeting point at departure time or leave the trip midway of their own accord.
• Losses due to circumstances beyond our control after the trip has begun, other than any compensation we decide to give.

8. Questions

If anything is unclear, contact us at [email protected]. This policy should be read together with the Terms & Conditions.